Effective Date: October 5, 2026
At Sastasaamaan.com, we aim to provide our customers with a secure and convenient payment experience. This Payment Policy explains the payment methods and general payment terms applicable to purchases made through our website.
1. Payment Currency
All product prices displayed on Sastasaamaan.com are in Pakistani Rupees (PKR).
Any applicable charges, including delivery charges where applicable, will be displayed to the customer before the order is completed.
2. Online Payment
Customers may be able to pay for their orders online using the payment methods available on the checkout page.
Where available, online payments may be processed through Alfa Payment Gateway (APG) by Bank Alfalah.
The payment options available to a customer may vary depending on the order and the payment services enabled on the website.
3. Payment Confirmation
After completing an online payment, the payment may require confirmation from the relevant payment service provider.
An order will be considered successfully paid once the payment has been successfully received or confirmed through the applicable payment system.
Customers should keep their payment confirmation or transaction details for their records.
4. Payment Security
Online payments are processed through the applicable payment gateway or payment service provider.
Sastasaamaan does not ask customers to provide confidential banking information such as:
- ATM/debit/credit card PIN
- Online banking password
- OTP through email or social media
- Complete confidential banking credentials
Customers should never share their payment credentials with anyone claiming to represent Sastasaamaan.
5. Failed or Declined Payments
If a payment is declined, unsuccessful, or interrupted, the order may not be confirmed.
Customers may contact us if an amount has been deducted from their account but the order has not been successfully confirmed.
We may require transaction details to investigate the payment status.
6. Payment Verification
For security purposes, Sastasaamaan may verify certain order or payment information before processing an order.
Orders may be delayed or cancelled where payment information cannot be verified or where there is a reasonable concern regarding unauthorized or fraudulent activity.
7. Refunds for Online Payments
If a refund is approved under our Refund, Return & Cancellation Policy, the refund will be processed according to the applicable payment method and payment provider’s procedures.
The time required for the refunded amount to appear in the customer’s account may vary depending on the relevant bank or payment service provider.
8. Pricing and Payment Errors
We make reasonable efforts to ensure that product prices and payment information displayed on our website are accurate.
In the event of an obvious pricing, technical, or system error, Sastasaamaan reserves the right to review and, where appropriate, cancel the affected order.
If payment has already been received for an order that is cancelled due to such an error, the applicable refund will be handled according to our refund process.
9. Unauthorized Transactions
Customers should immediately contact their bank or payment service provider if they believe an unauthorized transaction has occurred.
Customers should also contact Sastasaamaan if the transaction relates to an order placed through our website.
10. Contact Us
If you have any questions regarding payments or payment-related issues, please contact us:
Website: https://sastasaamaan.com
Email: support@sastasaamaan.com
Country: Pakistan
For payment-related queries, please include your order number and relevant transaction details where available.
11. Policy Updates
Sastasaamaan reserves the right to update or modify this Payment Policy when necessary.
Any updated version will be published on this page with the revised effective date.
Last Updated: October 5, 2026