Terms & Conditions

Effective Date: October 5, 2026

Welcome to Sastasaamaan.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before placing an order.

1. About Sastasaamaan

Sastasaamaan is an online store offering mobile phones and related products to customers in Pakistan.

All products listed on our website are subject to availability. We reserve the right to update product information, prices, and availability when necessary.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to photography, display settings, or manufacturer packaging.

Customers are encouraged to review the product details carefully before placing an order.

3. Prices and Currency

All product prices displayed on Sastasaamaan.com are in Pakistani Rupees (PKR).

Prices may change without prior notice. However, the price applicable at the time an order is successfully placed will normally be considered the order price, subject to order confirmation and product availability.

4. Orders

When you place an order through our website, you are making a request to purchase the selected product.

We reserve the right to accept, reject, or cancel an order in certain circumstances, including:

Product being unavailable
Incorrect product pricing or information
Incorrect or incomplete customer information
Suspicious or potentially fraudulent activity
Any technical or system error

If an order is cancelled after payment has been received, the applicable amount will be handled according to our Refund & Return Policy.

5. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including:

Full name
Contact number
Email address
Delivery address
Any other information required to process the order

Sastasaamaan is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

6. Payment

We may provide different payment options available on our website.

Where applicable, online payments may be processed through Alfa Payment Gateway by Bank Alfalah or another payment service officially displayed on the website.

Customers must provide accurate payment information and must not use unauthorized payment methods or payment information belonging to another person.

7. Payment Security

Online payment transactions are processed through the applicable payment gateway.

Sastasaamaan does not request customers to share their complete card number, CVV, PIN, password, or other confidential banking credentials through email, WhatsApp, phone calls, or social media.

Customers should keep their payment and account information secure.

8. Delivery

We deliver orders to locations within Pakistan where our delivery service is available.

Delivery time may vary depending on the customer’s location, product availability, order confirmation, and courier service.

Any estimated delivery time displayed on the website is an estimate and may be affected by circumstances beyond our control.

9. Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable Return & Exchange Policy.

We reserve the right to cancel an order where necessary due to product availability, pricing errors, payment issues, suspected fraud, or other legitimate reasons.

10. Returns and Exchanges

Returns and exchanges are subject to our Refund, Return & Exchange Policy.

Customers should review that policy before placing an order.

Products may be required to meet specific conditions for return or exchange, including being unused, undamaged, and accompanied by relevant packaging or accessories where applicable.

11. Mobile Phones and Product Warranty

Where a product is covered by a manufacturer or seller warranty, the applicable warranty terms will depend on the product and warranty provider.

Customers should check the warranty information provided with the product.

Warranty claims may be subject to the manufacturer’s or authorized service center’s terms and conditions.

12. Website Use

Customers agree to use Sastasaamaan.com only for lawful purposes.

You must not:

Use the website for fraudulent activities
Attempt to gain unauthorized access to the website
Introduce viruses, malware, or harmful code
Misuse website content or information
Interfere with the normal operation of the website
Use the website for any illegal activity

13. Intellectual Property

All website content, including logos, text, graphics, images, product information, design elements, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission, except where permitted by law.

14. Privacy

Your use of Sastasaamaan.com is also subject to our Privacy Policy.

Our Privacy Policy explains how customer information may be collected, used, stored, and protected.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

16. Changes to These Terms

Sastasaamaan reserves the right to update or modify these Terms & Conditions when necessary.

Any updated version will be published on this page with the revised effective date.

Customers are encouraged to review this page periodically.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of Pakistan.

Any disputes relating to the use of this website or purchases made through Sastasaamaan.com shall be handled in accordance with applicable laws and regulations of Pakistan.