Effective Date: October 5, 2026
At Sastasaamaan.com, we aim to provide our customers with a reliable and convenient shopping experience. Please read the following Refund, Return & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact us as soon as possible using the contact details provided on our website.
Once an order has been dispatched, cancellation may no longer be possible.
If payment has already been made for an order that is successfully cancelled, the applicable refund will be processed according to the circumstances of the cancellation and the applicable payment method.
2. Return Policy
Customers may request a return where the product is eligible for return under our policy.
To request a return, customers should contact Sastasaamaan as soon as possible after receiving the order and provide the relevant order details.
The product may need to meet the applicable return conditions, including:
- The product must be in acceptable condition.
- The product should not have been damaged due to misuse or negligence by the customer.
- Original packaging, accessories, manuals, and other included items should be retained where applicable.
- Proof of purchase or order information may be required.
Return eligibility may depend on the nature and condition of the product.
3. Damaged or Incorrect Product
If you receive a product that appears to be damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.
After reviewing the case, Sastasaamaan may offer an appropriate solution, which may include replacement, exchange, return, or refund where applicable.
4. Refund Policy
If a refund is approved, the refund amount will be determined based on the applicable order and return circumstances.
Where the original payment was made through an online payment gateway, the refund may be processed through the applicable payment/payment gateway process.
Refund processing time may vary depending on the payment method and the relevant financial institution or payment service provider.
5. Exchange Policy
Where an exchange is approved, the replacement product will be subject to product availability.
If the requested replacement product is unavailable, an alternative solution may be offered where applicable.
6. Products Not Eligible for Return
A return or exchange may not be accepted where the product:
- Has been damaged through customer misuse or negligence.
- Has been altered or tampered with after delivery.
- Is returned without required accessories or components, where applicable.
- Does not meet the applicable return conditions.
Eligibility will be assessed based on the specific circumstances of the order.
7. Cancellation by Sastasaamaan
Sastasaamaan reserves the right to cancel an order where necessary, including in situations such as:
- Product availability issues
- Incorrect pricing or product information
- Incomplete or incorrect customer information
- Payment-related issues
- Suspected fraudulent or unauthorized activity
- Technical or system errors
If an order is cancelled after payment has been received, the applicable amount will be handled according to our refund process.
8. How to Request a Return, Refund, or Cancellation
To request a return, refund, exchange, or cancellation, please contact us with:
- Customer name
- Order number
- Contact number
- Email address
- Reason for the request
- Relevant photographs or other supporting information, where applicable
Email: support@sastasaamaan.com
Website: https://sastasaamaan.com
9. Policy Updates
Sastasaamaan reserves the right to update or modify this Refund, Return & Cancellation Policy when necessary.
Any updated version will be published on this page with the revised effective date.
Last Updated: October 5, 2026